Site Walk
Understand the building, constraints, devices, network rooms, and goals.
(603) 464-4600Hosted VoIP built for New England businesses since 1985
Arcomm Connect
New England's own hosted VoIP and business telephone service — built for reliability, clarity, and local support. Enterprise-grade performance backed by people who know your network.
Service details
Arcomm Connect is New England’s own hosted VoIP and business telephone service — built for reliability, clarity, and local support. Stop dealing with national carriers that overcharge and underdeliver. With Arcomm Connect, you get enterprise-grade performance backed by people who know your network.
Why Choose Arcomm Connect
Lower Cost, No Hidden Fees
Save 20–40% compared to Verizon, Comcast, or RingCentral. Transparent monthly pricing with no surprises.
Local NH Support
Talk directly to Arcomm technicians — not a call center states away. When you call, you reach someone who knows your system and your building.
99.9% Uptime
Redundant data centers nationwide keep your phones online even during outages. Our network runs on redundant data centers across the country with automatic failover if any single location goes down.
Secure & Reliable
Enterprise-grade encryption and network reliability for clear, protected communications. Every call is encrypted end-to-end across our private network infrastructure.
Simple Setup & Porting
We handle everything — number transfers, phone provisioning, user training, and ongoing support. Most businesses are fully cut over within one business day.
Plans & Pricing
Basic — $20 / User / Month
- Unlimited local & long-distance calling
- Voicemail-to-email
- Call transfer & forwarding
- Auto attendant (single menu)
- Web portal user access
- 99.9% uptime SLA
- Local NH tech support
Pro — $25 / User / Month
Includes everything in Basic, plus:
- Mobile & desktop softphone apps
- Multi-level auto attendant
- Call recording (on-demand)
- Hunt groups & ring groups
- Custom music-on-hold
- Team chat and presence
- Advanced reporting dashboard
Complete — $35 / User / Month
Includes everything in Pro, plus:
- Unlimited call recording & cloud storage
- CRM integration (Teams, Outlook, Salesforce, and more)
- Paging / intercom & overhead integration
- API access for custom workflows
- Priority support & monitoring
- Dedicated account manager
Additional Features
We also offer a range of specialty plans for even more functionality to meet the needs of your business.
Contact Center
Expand on basic call center functionality for an omni-channel experience with a clean, modern agent interface.
CRM Integrations
Connect with 200+ CRMs, click-to-call, contact popups, Microsoft Outlook, and Microsoft Teams Connector.
Business SMS
Keyword responders, QR codes, appointment reminders, and SMS blast campaigns.
Real-Time Web Conferencing
Web presentation, live multi-user video and audio conferencing, and remote desktop support.
Microsoft Teams Connector
Make the connection to Microsoft Teams simple. Use Teams as your softphone with full PBX functionality behind it.
Faxing Solutions
HIPAA-compliant virtual fax and ATA options for businesses that still need paper-to-digital workflows.
Delivering Peace of Mind
Reliable
Our cloud-based platform runs on a distributed network with redundant nodes across the United States. If one data center experiences an issue, traffic automatically reroutes to the next closest node. You stay connected even when others don’t.
Compliant
HIPAA-compliant PBX architecture, 10DLC registration for SMS, STIR/SHAKEN caller ID authentication, Ray Baum Act compliance, and Kari’s Law E911 requirements. We build compliance into the platform so you don’t have to think about it.
Why Arcomm
Installation, service, and support — all from one local team.
Our technicians live in New Hampshire, know the building codes, and arrive with the right parts. We keep full documentation on every system we touch, so the next service call never starts from zero.
24/7 emergency response
Preventive maintenance plans
Factory-trained technicians
Local NH support
Project flow
A simple path from first call to finished install.
Scope & Design
Turn the findings into a clear recommendation, phased scope, and quote.
Install & Label
Complete clean field work with labeled cables, organized racks, and tested runs.
Support
Leave the customer with documentation, training, and a local support path.
FAQ
Common questions
Cloud (hosted) VoIP is ideal for distributed teams and lower upfront costs. On-premise offers maximum control and suits larger organizations with dedicated IT staff.
Yes — we handle number porting from all major carriers with minimal downtime.
Yes — our cloud VoIP solutions include softphones, mobile apps, and call forwarding so remote staff stay connected.
We design failover routes — including cellular backup and automatic call forwarding — to keep you reachable during outages.
Yes — every phone system installation includes end-user training and administrator documentation.
Customer Proof
Trusted by NH businesses since 1985.
★★★★★
Arcomm wired our 260,000 sq ft distribution center with copper and fiber runs to every workstation. Their crew phased the install so we never slowed outbound shipping.
★★★★★
We run 24/7 CNC machining and cannot afford network drops. Arcomm installed a shielded plant-floor network that has been flawless for 18 months.
★★★★★
HIPAA-compliant access control was non-negotiable for our patient wings. Arcomm installed badge readers and camera coverage with full audit logging. Passes every inspection.
★★★★★
Our school district needed paging that actually reaches every classroom and gym. Arcomm replaced the 30-year-old analog system with IP speakers and district-wide bells.
★★★★★
Arcomm migrated our town hall and DPW to a single VoIP platform. Now residents get through faster and we can forward calls during snow emergencies.
★★★★★
When our server room went down at 2 AM, Arcomm was on-site within an hour. They had us back online before the morning shift arrived. That level of responsiveness is why we use them for all our locations.