(603) 464-4600Managed IT Services
Managed IT Services | Network Support & Cybersecurity Since 1985
Arcomm provides managed IT services for NH businesses — network support, cybersecurity, help desk, cloud migration, backup. 40+ years serving New Hampshire.
Service details
Arcomm has been the IT department for New Hampshire businesses that do not want to hire their own for over 40 years. From daily help desk support to strategic cloud migration and cybersecurity hardening, we manage your technology so you can focus on your business. No ticket-juggling call centers — you get direct access to engineers who know your network by name.
![Managed IT Services — commercial installation since 1985](https://wp.arcommn8n.uk/wp-content/uploads/2026/05/arcomm-network-rack-ubiquiti.jpg"")
Managed IT Services Capabilities
- 24/7 help desk with live NH-based engineers — no overseas call centers
- Proactive network monitoring with automated alerting and remediation
- Cybersecurity: endpoint protection, MFA, SIEM, security awareness training
- Cloud migration: Microsoft 365, Azure, hybrid deployments
- Backup and disaster recovery with off-site replication and tested restores
- vCIO services: IT budgeting, roadmapping, and compliance guidance
Our Process
1. Site Walk
We visit your facility to assess the environment, take measurements, and understand your specific requirements.
2. Design & Scope
Our team creates a detailed plan with equipment specifications, cabling paths, and a fixed-price proposal.
3. Install & Configure
Our NH-based technicians handle everything — mounting, cabling, configuration, and cleanup.
4. Support
We train your team and provide ongoing support. Every installation includes our satisfaction guarantee.
Why Arcomm for Managed IT Services
Systems We Support
We work with leading manufacturers and integrate with existing infrastructure — no rip-and-replace unless you need it. Our team is factory-trained and certified on the platforms we install.
Key Advantages
- 40+ years serving New Hampshire businesses
- NH-based technicians — no subcontractors
- Fixed-price proposals with no hidden fees
- Installations to CompTIA best practices
- Emergency support and service contracts available
Multi-Location Nonprofit
A statewide nonprofit with 6 offices and 85 staff was struggling with unreliable IT. Each location had a different router, nobody was patching servers, and a ransomware scare prompted their board to demand professional IT management.
- Standardized all 6 locations on managed firewall and switch platforms
- Deployed endpoint protection, MFA, and automated patch management across 85 endpoints
- Established 24/7 monitoring with 15-minute response SLA for critical alerts
“The Arcomm team handled our Managed IT Services project professionally from start to finish. Clean work, on time, and on budget.”
— Facilities Director, NH
Frequently Asked Questions
1. What is included in managed IT services?
Our managed IT covers everything your business needs: help desk support for your team, proactive monitoring of servers and network devices, cybersecurity protection (endpoint AV, MFA, firewall management), patch management, backup and disaster recovery, and strategic IT planning. Think of us as your outsourced IT department.
2. Do you replace our current IT person?
We can augment or replace — it is your choice. Some clients keep an on-site IT coordinator and use us for higher-level engineering, security, and 24/7 monitoring. Others outsource everything to us. We tailor the engagement to your team structure.
3. How fast is your help desk response?
Our standard SLA is 15-minute response for critical issues (server down, network outage) and 2-hour response for standard tickets. Most issues are resolved same-day. And you are talking to an NH-based engineer — not a script reader in a call center.
4. What cybersecurity protections are included?
Every managed IT agreement includes endpoint detection and response (EDR), managed firewall, multi-factor authentication enforcement, automated patch management, DNS filtering, and quarterly security awareness training for your staff. We also offer advanced SIEM monitoring and compliance reporting for regulated industries.
5. How do you handle backups and disaster recovery?
We deploy automated backups with local appliance storage plus off-site replication. Backups are tested quarterly with full restore drills. Recovery time objectives (RTO) are documented in your IT plan — typically 4 hours for critical systems and 24 hours for full environment recovery.
What Our Customers Say
“Arcomm has been our Managed IT Services provider for over 10 years. Their team knows our facility inside and out, and they always respond same-day when we call.”
— Office Manager, Concord NH
“We switched to Arcomm after years of frustration with a national provider. The difference is night and day — real engineers who actually show up on time and know what they’re doing.”
— IT Director, Manchester NH
Serving All of New Hampshire
Arcomm provides Managed IT Services installation and service to businesses, municipalities, schools, and healthcare facilities across New Hampshire — from the Seacoast to the Upper Valley, from the Lakes Region to the Monadnock Region.